Refunds Policy

Thank you for choosing Mindful Wonderer as your mental health partner. We strive to provide you with the best support and assistance to address your psychological wellness needs. However, we understand that situations may arise where you may require a refund for our services. This refund policy outlines the conditions under which refunds may be issued and the process to request a refund.

Eligibility for Refunds

Unavailability of Service: In the unlikely event that our psychologist is unable to provide the agreed-upon services, a full refund will be issued promptly.

Reimbursement for Cancelled Appointments

Cancellation Policy: If you need to cancel a scheduled appointment with your psychologist, we kindly request that you do so at least 24 hours before the appointment time.

Reimbursement Process: If an appointment is cancelled in compliance with the 24-hour notice policy, the paid fees for that session will be reimbursed during your next scheduled session with our psychologist.

Rescheduling Appointments: In the event of a cancellation, we encourage you to reschedule the appointment to ensure continuity in your treatment plan.

Non-Eligibility for Refunds:

Completed Sessions: Once a session has been completed and the service has been delivered, refunds will not be issued. We encourage open communication during the session to address any concerns you may have.

No-Show Appointments: Failure to attend a scheduled appointment without prior notice will not be eligible for a refund or reimbursement.

Inability to Connect: If you experience technical issues on your end that prevent you from connecting to a scheduled online session, refunds will not be granted. We recommend performing a system check beforehand to ensure a smooth experience.

Change of Mind/Dissatisfaction: Refunds will not be provided for services due to a change of mind or if you are dissatisfied with the services provided.

Refunds for Wellness Programs:

Cancellation Policy: If you need to cancel your participation in a wellness program, we kindly request that you do so within the specified timeframe to be eligible for a refund.

100% Refund – Cancellation before 2 Weeks: If you cancel your participation in a wellness program at least two weeks before the program’s start date, you will be eligible for a 100% refund of the program fees.

50% Refund – Cancellation Upto 7 Days Before: If you cancel your participation in a wellness program between 7 days and 2 weeks before the program’s start date, you will be eligible for a 50% refund of the program fees.

No Refund – Cancellation Within 7 Days: If you cancel your participation in a wellness program within 7 days of the program’s start date or after the program has begun, no refunds will be provided.

Refund Request Process:

Contact Us: To discuss reimbursement for a cancelled appointment, please contact us through the contact information provided on our website.

Provide Details: When requesting reimbursement for a cancelled appointment, please include the reason for your request and any relevant details regarding the appointment.

Refund Assessment: Our psychologist will review your request and determine whether you are eligible for reimbursement based on the terms outlined in this policy.

Refund Processing: If you are eligible for reimbursement for a cancelled appointment, the necessary arrangements will be made during your next scheduled session.

Amendments to the Refund Policy:

We reserve the right to modify or update this refund policy at our discretion. Any changes to this policy will be posted on our website, and the revised version will be effective immediately upon posting.

Please note that this refund policy is part of our terms of service, and by engaging our wellness programs, you agree to abide by these terms.

If you have any questions or require further clarification about our refund policy, please don’t hesitate to contact us. We are here to assist you and provide the support you need.